Ordering and Shipping Information – After a order is placed you will receive a couple of confirmation emails, one which is automated from the shopping cart and one from us letting you know that we received your order and when your order will ship. Generally all items except for the liniment kits are shipped the same or next day depending on what time we receive the order.
If you use Paypal to pay for your purchase, you will receive a email from them after your order has shipped along with a tracking number. If you purchase using your credit card here on the shopping cart, then we will email that information to you.
Our shopping cart is fully secure and all information is encrypted for your protection, what is unique is no credit card information is stored on any server only encrypted keys are passed back and forth for authorization, Square initiated this system and you can choose them at checkout for a incredibly secure transaction. We accept Visa, Mastercard, American Express, and Discover cards. You can use Paypal or the separate credit card gateway for your secure credit card purchases. Of course if you wish to use Paypal for all your transactions you can, and you do not need a Paypal account for your credit card purchases.
As you probably have read we make all the authentic liniment kits fresh per order, so nothing is sitting around. We generally ship the kits the second day after receiving the order, if you order on Tuesday we ship Thursday. When you order a kit or kits we will include in the confirmation email basic instructions on what you will need to prepare your order.
Our shipping policy is very straight forward, we send everything USPS Priority Mail for a flat rate of $8.00 to all US residents, military bases and Puerto Rico. Orders over $100.00 receive free shipping in the USA.
International Customers Email Us Before Ordering
All international orders are sent USPS International Priority. Shipping starts at $25.00 and goes up depending on the weight, destination and size of the package.
Please check the conversion rate of the US Dollar and the currency of your country, you can use the converter below to get an idea of the amount in your country.
Currency Converter by OANDA
We recommend you email us before ordering to make sure we can ship the products you want to your country and also so we can get you the shipping costs. There are some products we cannot ship outside the USA so please contact us first before ordering.
Depending on your country and your customs agency, delivery has been pretty consistent at 8-12 days. Unfortunately we cannot give you a exact delivery time since customs sometimes will hold up and inspect the package for a few days thus delaying delivery. Some countries are now enforcing a tax on shipments entering there country, this is a separate charge when your package is picked up or delivered to you.
Tracking information is emailed on each purchase so you can keep track on where your order is and if it is delayed due to customs.
Our return policy is if you are not happy with your purchase return your unopened unused purchase within 7 days for a full refund . The only exception is our liniment kits, these are not returnable. If you have any question on our return policy please give us a call.
We have been able to ship our liniment kits worldwide with the exception of Germany.The Ku Yu Cheung Iron Palm formula cannot be shipped anywhere outside of the USA at this time.