Ordering and Shipping Information – After an order for one of our liniment kits is placed, you will receive a couple of confirmation emails, one of which is automated from the shopping cart and one from us letting you know that we received your order and when your order will ship. Generally all other items except for the liniment kits are shipped the same or next day depending on what time we receive the order so an email will not be sent. Instead you will receive an email with the tracking information when your shipping label is created, these emails sometimes end up in the spam box so please keep an eye open for that.
Tracking Information- As mentioned above you will receive an email with the tracking information when your shipping label is created, in addition when we update your shopping cart order from Processing to Completed, an automated email from the shopping cart is sent that also includes your package tracking information.
If you used Paypal to pay for your purchase, you will receive a email from them after your order has shipped along with a tracking number when we update the information on Paypal.
It is very important that you follow the tracking of your order until it reaches your home, this is the responsibility of the purchaser.We guarantee and are responsible that your package will be shipped but cannot be responsible once the package is in transit.
If you live in an Apartment or Condominium please make sure you have a secure place for a package to be left as they will not fit in a small mailbox. If the package can only be left in an unsecured location East Meets West International and the post office are not responsible for package theft.
All Orders Are 100% Secure
Our shopping cart is fully secure and all credit card information is encrypted for your protection, what is unique is no credit card information is stored on any server only encrypted keys are passed back and forth for authorization, Square initiated this system and you can choose them at checkout for a incredibly secure transaction. We accept Visa, Mastercard, American Express, and Discover cards. You can also use Paypal or the Stripe credit card gateway for your secure credit card purchases. Of course if you have a Paypal account and wish to use Paypal to complete your purchase you can. One other point for clarification purposes, you do not need a Paypal account to use a credit card to make your purchase, so if you do not have a Paypal account but wish to complete your purchase with Paypal using a credit card you can without setting up an account.
None of your personal information is given, sold or distributed to any third party companies, we value your privacy and like you we hate getting a load of spam mail, so we protect your privacy.
As you probably have read we make all the authentic liniment kits fresh per order, so nothing is sitting around. We generally ship the kits the second day after receiving the order, if you order on Tuesday we ship Thursday. When you order a kit or kits we will include in the confirmation email basic instructions on what you will need to prepare your order.
Our shipping policy is very straight forward, we send everything USPS Priority Mail for a flat rate of $8.00 to all US residents, military bases and Puerto Rico. Orders over $100.00 receive free shipping in the USA.
International Customers Email Us Before Ordering
All international orders are sent USPS International Priority. Shipping starts at $25.00 and goes up depending on the weight, destination and size of the package.
Please check the conversion rate of the US Dollar and the currency of your country, you can use the converter below to get an idea of the amount in your country.
Currency Converter by OANDA
We recommend you email us so can verify that we can ship the products you want to your country and also so we can get you the shipping costs. There are some products we cannot ship outside the USA so please contact us first so we can check for you.
Depending on your country and your customs agency, delivery has been pretty consistent at 8-12 days. Unfortunately we cannot give you a exact delivery time since customs sometimes will hold up and inspect the package for a few days thus delaying delivery. Some countries are now enforcing a tax on shipments entering there country, this is a separate charge when your package is picked up or delivered to you.
We ship the Dit Da Jow and Iron Palm kits to the UK, Australia, Canada, Greece, Spain and other parts of Europe almost on a daily basis.
We have been able to ship our liniment kits to most countries with the exception of Germany.
All International Orders Are Paid With Paypal Invoicing
If you are not familiar with Paypal invoicing, what we do is generate an invoice with Paypal which is emailed to you, once the invoice is paid we process your order. We also would like to mention that you do not need a Paypal account to pay the invoice and you can use any credit card to complete the purchase which of course is a completely secure process.
Tracking information is emailed on each purchase so you can keep track on where your order is and if it is delayed due to customs.
Our return policy is if you are not happy with your purchase return your unopened unused purchase within 7 days for a full refund . The only exception is our liniment kits, these are not returnable. If you have any question on our return policy please give us a call.